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Return & Refund Policy

Philomena London operate a 14 day hassle free returns policy for our customers based in the United Kingdom.  To request a return, exchange or refund please complete our returns form. If you are not completely satisfied with your purchase, simply return the item or items to us in their original, unworn, unused condition within 14 days of receipt (within 14 days of receipt for international customers). All items must be in a resaleable condition.

Please note that your return should be received by us within this period. We will issue a refund within 28 days. If you should receive a faulty or damaged item, please notify us within seven days. We will not process claims for goods received as faulty after this period of time.

To arrange a return, or if the item you received is faulty or is not what you originally ordered, please complete our returns form. When we receive this email we will reply with a Return (RMA) number and details of how to return the product(s), along with a return address.  We aim to respond within 24 hours. We do not accept unauthorised returns. The cost of returning an item to us is your responsibility and we do not refund postage costs. We are unable to accept returns on riding hats as per health and safety regulations.

The item is your responsibility until it reaches us. For your own peace of mind, we recommend that you request proof of posting when returning the item, or you may wish to select a delivery method that insures you for the value of goods that you are returning. We cannot be held responsible for returns that are lost in transit.

International Customers - If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility. Please mark the return clearly as Returned Goods on the customs form.

All products to be returned must be carefully repackaged with their original packing with tags attached and be in an unworn, unused condition. We will not refund goods that have been worn, do not have their original packaging or show obvious signs of abuse. Goods that are returned to us without their original packaging will be refunded less a deduction of 20%. Goods that show obvious signs of wear or abuse will be returned to the buyer. If we are asked to Special Order an item for you from one of our designers, we cannot offer a refund for that item.

In the interests of fraud prevention, your refund will be issued by the same method that you paid. Goods are refunded within 28 days.